House insurance.

"any experience of making a claim under a house and/or contents policy?"

We took out a policy with MSIG, one for the house, one for contents, about 6 years ago. The office in Bangkok has English-speaking representatives (fully conversant). No need to visit their local office or a salesman. Our policy is in English. We do a bank transfer when necessary to keep our policy updated.
About 3 years ago, we encountered an electrical surge that blew out our circuit panel and a hot water heater. I called the Bangkok office up......they emailed a claim form.....I filled out the form, had an electrical repairman sign a short statement describing what happened (prepared by me in English), I took two photos, and a copy of the receipts of supplies to repair the circuit panel and of a new hot water heater, along with a receipt of the repairman's charges......I scanned all the documents and emailed them to MSIG in Bangkok. I had a check covering all the costs in about 10 days. No hassles, no bickering, no negotiating, no one had to visit the house to check my claim. Total claim was only about 12,000 baht.
If you visit the MSIG office in Udon, I'd be surprised if you can find anyone who speaks passable English.....but you might want to give it a try. Otherwise, I'd deal with Bangkok and get full-up service.

parrot, what is the full name for MSIG? Contact information in Bangkok will also be helpful. Thanks

MSIG Insurance Company Limited. Phone 02-788-8888, extension 8229 for Mr. Boonlert Laoprottakull (he's one of the foreign customer reps). His email is Boonlert_L@th.msig-asia.com

You could always try the MSIG office near the rail tracks, across from UD Center. I went there a few years ago and tried to obtain an English-language policy. They didn't seem interested in helping. Maybe they've changed staff.

Thanks.

Khun Boonlert is going to think it's Christmas. I'm going to get in touch with him as well!