EVA Air NO SHOW

As Promised the result

I would like to think this result would have been the same--if I had not contacted AUC (the consumers Ass for UK air travelers) or wrote letters on 9 blogs both here and in the UK--and sent the registered letter to the president of EVA Air.
I do think they are well let down by the attitude of the Thai company that takes care of there interest in Thailand .
But I will fly with them again---and for my part of the blame I will always phone to confirm the day before even though there Webb site says this isn't necessary.

Dear Mr. XXXX,
(Your reference number is XXXXX) First of all, we would like to express our sincere gratitude for your loyal patronage during past years and sorry for delay responding. We would like to extend our sincerest apology for the uncomfortable experience that you faced regarding to the problem at Heathrow airport. For this incident, we have internal reviewed and requested the relevant department for immediate improvement. However, to express our sincerely apologize of the inconveniences that you experienced, we will proceed the refund amount THB 26,630 for unused portion(LON-BKK) under ticket number XXXXX as goodwill. Therefore,please kindly provide us a copy of your bank book account in Thailand and a copy of your passport in order that our accountant would be able to process the refund. You may send the supporting documents by attachment or by fax at+66 (XXXXX, attention to 'commercial department'.
With great hope, this arrangement would meet with the most of your satisfaction. Once again, we sincerely apologize for any inconvenience caused and thank you for understanding. Look forward to hearing from you soon.

Sincerely, EVA Airways Corporation (Bangkok Office)