Problems downloading software updates

This is all on my newer laptop machine.

I do have an old desktop with XP, so yes could download them there and then transfer with a memory stick, but that's a lot of hassle every time there's an update to something. CCleaner frequently has updated versions. I also can't view videos within news links and the like.

I don't know that this is a Firefox issue, particularly as I have the same problem using IE or Opera. However, the latest Firefox 4.0 upgrade did disable two add ons, one was a Framework version and the other I'm not sure. Could it be a version of flash player and if so, would that affect things?

I'll uninstall F4.0 and reinstall a previous version and see if that changes anything. I'm never sure if some of the changes still stick or if all changes get reversed.

Re Firefox, I've found and sorted out Foxclocks. Though I seem to have lost the option to "save Tabs" when closing multiple tabs. Currently it only gives me the warning that I'm closing tabs, without any option to save them.

Well I uninstalled Firefox 4.0. It didn't change anything, though now I can't download it again or an earlier version to re-install. So I'm now using Opera. Getting quite P'd off with it all.

Just reinstalling the Windows Updates again, no problem with them!! No problems with websites, YouTubes etc, but cannot download from sites like File Hippo, Piriform etc.

Hello Arjay,

The Windows update's you mention have to do with a SSl attack from 'what Comodo told' a Iraq IP address, And discovered by Jacob Applebaum from the TOR-project. But have nothing to do with downloading programme's like CCleaner, ETC.

"The danger of fake SSL certificates is that internet users cane trap faster in phishing attacks because the certificate of a fake Web site reports that it is the real site (!)".

Firefox, Google Chrome and I.E have released a path fore this problem. Other browser?

Have you checked already Firefox: Extra > Options > Security. AND Firefox: Extra > Options > Advanced. To see iff something blocked there?

I.E: Extra > Internet options > Advanced. And I.E: Security > Privacy policy webpage’s. To see if something blocked there?

Don't know about Google Chrome or other browsers you are using, Because don't have them.

Other security sethings?

Can you check your firewall history?

You write: The advice me to update programmes and drivers. Already done this? Example, Open your 'old' CCleaner and click on the tab 'there is an update available' Instead to go straight to the Filehippo CCleaner website.

In the most worst case: Delete the 2 Windows updates you have done JUST before the problem occurred. Delete Firefox 4.

"After" go to start > Search > Fill in Firefox > Search everywhere > Advanced search > In the location tab, Choice everywhere > Tick the box 'Inclusive Index, Hidden and system > Fill in the name Firefox > Search > Delete everything from Firefox.

Now go to > Start > Search > Fill in 'regedit' > Enter > Give the administrator permission > In the new window go to the tab "Edit" > Search > Fill in Firefox > Tick the 4 boxes > Search > Delete the result.

Repeat these steps from the last “Search to Delete” till you receive the message "Nothing found”.

Restart your computer and re-install the older version from Firefox you used before. And install the 2 Windows updates again.

Free or Trial programme's that can help you with the above are:

http://www.filehippo.com/download_update_checker

http://download.cnet.com/Revo-Uninstall ... 87648.html

http://www.filehippo.com/download_everest_home/

AND I had to translate everything from Dutch because I'm using Dutch software programmes. So sorry if a word is dive rend writing in English as you could see in your tabs. But sure you understand or someone will give you the right translation&mode to follow

By the way, I'm using Vista&AVG free edition. And download yesterday Firefox 4 on my other computer. Everything work's fine.

Frans.

I've just been to my desktop which has Windows XP and set about downloading updates to the same programmes - i.e. to C.Cleaner, AIRAdobe Installer, WinAmp, Skype and Firefox 4.0. Simultaneously I gave Windows the go ahead to do several updates. (I realise I ought to have waited, to be clear/sure). The downloads did NOT progress, same as my laptop. So I stopped the Windows Updates, uninstalled one that had completed, then disabled my ESET AV programme and Firewall and I was then able to download all the above updates, apart from Skype, which would not download.

As the downloads were taking place, I re-enabled the Firewall and AV programme and the downloads continued without problems. This seems to suggest to me that the problem was being caused by one of the Windows updates. If so, I would think a great many people will encounter similar problems.

Tomorrow, I will uninstall the Windows Updates going back say 5 days from my laptop, and then see if updates to the various progs will proceed there. If not, I'll try disabling the Firewall and AV prog, and if I still can't download the updates, I'll copy them across from my desktop PC to my laptop using a memory stick.

Maybe a good time to just plug both machines into your router and connect them via a network (LAN) -- good for backups also.

Maybe try Avast instead of AVG at some point as well. Does sound like some kind of firewall issue to me.

If not, I'd definitely leave Vista behind and have Windows 7 installed.

FYI, IE8 is worse than IE7 and IE9, and you can't install IE9 unless you have WIndows 7, not that I'm especially promoting IE over FF or Chrome, the latter the fastest IMO and a very cool browser; they won me over with their "Paste & Go" feature, when you paste an address into the address bar, and it gives you the option to, yes, GO to that address...uhhh, yes please, that's why I'm entering it in the address field, thank you.

As Bob said, Vista should definitely be consigned to the dustbin of cyber history! Time to move on, I'd say.

Note I have ESET AV & Firewall etc, NOT AVG.

My laptop bought in the UK is newer and has a genuine copy of Vista, whereas my desktop which is much older was bought in Udon and has XP. I am therefore loathe to replace my newer and genuine stuff, though will no doubt have to do it before too long.

I have now got the updates installed having downloaded them on my desktop and transferred them via Memory stick to my laptop..

Hello Arjay.

The Windows update's you mention have to do with a SSl attack from ... Nothing with downloads. (Maybe some SSL certificates are blocked by your AV Suite?).

"The Update XML file malformed (200 ...) error messages may occur after an attempt to update *???*. You must exclude the *???* so SSL protocol checking functionality will not interfere with the process. (*???* means programmes&web-sites that don't work properly !)" Per example your FoxClocks, CCleaner, FileHipo, Etcetera.

! Do the folowing step's&proceeds 1 by 1 "fore every problem" you have with programmes or updates "Seperated", And folow instructions iff you have to restart your computer between !

1. Open the main program window by clicking the ESET icon next to the system clock or by clicking Start > All Programs > ESET > ESET Smart Security.
2. Press the F5 button on your keyboard to open the Advanced Setup window.
3. Navigate to Antivirus and antispyware > Protocol filtering > SSL in the advanced settings of your ESET product and click the Ask about non-visited sites (exclusions can be set) radiobutton. Click OK to confirm.
4. (per example!) Open CCleaner and select the Check for update option > till install latest version > download latest version ... >>> till the end
5. A pop-up window will display informing you about the *???* application trying to communicate via SSL. Click Exclude.

6. This excludes the *???* certificate from being checked by your ESET product. To verify this setting navigate to Antivirus and antispyware > Protocol filtering > SSL > Certificates > Excluded certificates.
7. After confirming the exclusion, navigate to Antivirus and Antispyware > Protocol filtering > SSL and revert the SSL filtering mode settings, i.e. select the option Always scan SSL protocol. Verify the option Apply created exceptions based on certificates is selected.
8. CCleaner will be able to complete the update without interference after you finalize these changes.


Can you check your firewall history logg iff the above dit'n work, To see something was blocked?

Are you using only 1 virus&firewall programme? Iff not, Delete 1.


Have you checked already Firefox: Extra > Options > Security.
AND
Firefox: Extra > Options > Advanced. To see iff something is blocked there?

I.E: Extra > Internet options > Advanced.
And
I.E: Security > Privacy policy webpage’s. To see if something is blocked there?

Don't know about Google Chrome or other browsers you are using, Because don't have them.


Other security sethings?


A other little trick, But not alway's recomanded: Delete completly your eset security suite.

http://kb.eset.com/esetkb/index?page=co ... d=SOLN2116

After deleting, Re-Install it. (When it Re-Install, It will check your computer fore all the programmes on your computer, And trust them or ask you to trust them


In a other post you mention the idea to change operation system, Don't do this before you had a "Windows Upgrade Advisor" scan.

http://www.microsoft.com/windows/window ... visor.aspx

Some times it is cheaper to buy a new computer then to up-grade a older one (You will have to buy a new operating system as W7, Memory, Proccesor, Some times even other hardware)

Hope the above will help you, And keep in mind, I'm a non native English speacker

Frans.

I've copied this to the correct thread:

Frans this is all a bit intense, mind stretching, but you could be on the right track with it being related to ESET.

Firstly, note as I have since done the updating of CCleaner, via another computer, I used WinAmp to update.

I found my way through your points 1-3 as instructed. However, when I tried to do a download it still wouldn't do it, that is No 5 didn't happen and nor did the download proceed. After a minute or two I got an error message:
"Part could not be saved, because the source file could not be read."

However, I then went into the Protocol Filtering Excluded Applications where there was a long list (all unchecked), and checked (ticked) WinAmp which it then allowed me to download. However I didn't get any Exception Messages, so after reverting the SSL filtering mode settings option back to "Always scan SSL protocol", I am of course back to square one.

I'll think about it some more. It smells too much like it being something to do with ESET. I might try scrapping ESET and starting again with either ESET or another AV Suite.

A related question, I did note in the screen where the SSL Filtering Mode settings were, there was an option (already checked): "Block encrypted communications utilizing the obsolete protocol SSL v2". I presume that that should be checked?

I just look at the steps involved in removing ESET from one's computer!!!!

Arjay,

I have made some research fore you, (Eset and Firefox4.0 helpdesk) With the problems you describe, Nothing found. So possible something is corupted.


First make a online scan to see iff everything is OK. Do this scan please!

http://www.eset.com/us/online-scanner


When nothing found, Delete your eset suite as described! "BUT" read the folowing verry carefull before starting (It could be good to print it out aswell?) Don't use the Windows software remover.

http://kb.eset.com/esetkb/index?page=co ... d=SOLN2116

Reinstall the same version you are using now (You will need your unique username and password fore your ESET security product), When it Re-Install, It will check your computer fore all the programmes on your computer, And Eset wil trust them or will ask you to trust them.

You do nothing wrong to un&re-install, But it wil exclude a possibility

Frans.

Frans, because of the problems in not being able to download, I can't download the ESET scanner, nor a new version of ESET ready to install after removing the current one.

Do you suggest proceeding with the removal of the current version first?

Hello Arjay.

Sorry I dit'n take attention to the folowing yesterday, Maybe due to my lack on the English language But my Flemish is perfect

You wrote: "However, I then went into the Protocol Filtering Excluded Applications where there was a long list (all unchecked), """ and checked (ticked) WinAmp which it then allowed me to download """. However I didn't get any Exception Messages, so after reverting the SSL filtering mode settings option back to "Always scan SSL protocol", I am of course back to square one".

Beware I don't use Eset, But i think you point it out with the WinAmp!

When you are in the "Protocol Filtering Exluded Application" And tick WinAmp again (Or anny other programme that don't work properly yet), Is there no possibility to click on "aply or safe or OK"? or just close the folder afther tick the WinAmp, And Excluded it from being scanned? 4.1.6.1.1 and 4.1.6.1.2 beneath!


4.1.6.1 SSL
ESET NOD32 Antivirus enables you to check protocols encapsulated in SSL protocol. You can use various scanning modes for SSL protected communications using trusted certificates, unknown certificates, or certificates that are excluded from SSL‑protected communication checking.

Always scan SSL protocol – Select this option to scan all SSL protected communications except communications protected by certificates excluded from checking. If a new communication using an unknown, signed certificate is established, you will not be notified about the fact and the communication will automatically be filtered. When you access a server with an untrusted certificate that is marked as trusted (it is added to the trusted certificates list), communication to the server is allowed and the content of the communication channel is filtered.

Ask about non‑visited sites (exclusions can be set) ‑ If you enter a new SSL protected site (with an unknown certificate), an action selection dialog is displayed. This mode enables you to create a list of SSL certificates that will be excluded from scanning.

Do not scan SSL protocol ‑ If selected, the program will not scan communications over SSL.
If the certificate cannot be verified using the Trusted Root Certification Authorities store (protocol filtering > SSL > Certificates):

Ask about certification validity – Prompts you to select an action to take.

Block communication that uses the certificate – Terminates connection to the site that uses the certificate.
If the certificate is invalid or corrupt (protocol filtering > SSL > Certificates):

Ask about certificate validity – Prompts you to select an action to take.
Block communication that uses the certificate – Terminates connection to the site that uses the certificate.

4.1.6.1.1 Trusted certificates
In addition to the integrated Trusted Root Certification Authorities store, where ESET NOD32 Antivirus stores trusted certificates, you can create a custom list of trusted certificates that can be viewed in Advanced Setup (F5) > Protocol filtering > SSL > Certificates >Trusted certificates.

4.1.6.1.2 Excluded certificates
The Excluded certificates section contains certificates that are considered to be safe. The program will not check the content.

What is the result when you aply this???
--------------------------------------------

And iff you have a second computer, Home, With a friend or in a internet-shop, You can download the install programm, Safe to desktop, Open a CD/DVD burning programme, And burn the Eset Security Suite you use as a "Data-CD or DVD" (Disk space Eset download: +-41 MB)

Frans.

I wonder if my problem downloading updates and software upgrades last week had anything to do with this. I do have the TOT 6MB package:

http://www.phuketgazette.net/archives/a ... 10146.html

Hello Arjay,

So fare i remember you where able to download on your second computer, And i don't think you have two diverend providers?

You where able to download firefox 4.0, And the windows up-dates and some other stuff, I remember.

"... and they couldn’t download the new Firefox 4, which came out on March 26."

Thus, I don't think it have something to do with the TOT 3 or 6 Mbps packed. But iff I'm wrong I would happy to learn from

Are all your computer problems solved in the mean time?

Frans.

PS: Some nice remark in the Phuket News article "or possibly by forgetting to pay the bill."