water tank with a 'plastic' one. I have to accept that the ground water where I am seems particularly corrosive.My new purchase was a DOS Eco-Jazz model, manufactured by Thammasorn Co. Ltd. Fairly recently, water started to leak from the drainage outlet. I got nowhere with several attempts trying to fit a new PVC plug with the sealing tape, the plug refused to tighten properly and water continued to drip. I made a half-hearted effort with sealant, perhaps failing to ensure everything was dry.
I noted the tank had labels on it '15 year warranty' and 'Thai Industrial Standard'. Not really expecting any positive response, I asked my wife to 'phone a contact number in Bangkok. I heard my wife being told there was a service department, leaving address etc.
Blow me down. Two days later, we receive a call from service guys based in Khon Kaen, who want to come and 'sort it'. Sure enough, they subsequently appear who, after having to mess about to fully drain/move the tank, drill three new holes (only one appeared to be leaking), put in and seal new fixings to accept plugs, check for no leakage. I wasn't at home, but all for free under warranty, no mention of money, even gasoline costs. My wife gave them a tip, which appeared to come as a surprise to them. The impression my wife gained was that they were regularly dealing with this kind of repair, so perhaps a design fault?
Accepting that it appeared this was a faulty product, excellent service, which came as a surprise, and I will write to the Head Office to say so.
