TOT ADSL

Have had 3B for over a month now in Ban Luem. I never cut the modem off. In that time only once have I lost my internet connection. I cut power to the modem and after a restart the connection was restored. The upload/download speeds have been fine for surfing and email. Very happy (so far) with 3B.

I *think* the area of town plays a big part in the quality of the internet connection. In the areas that have had internet service for a number of years perhaps the lines/hardware are failing? Is it possible the equipment used has gotten better and they are reluctant to change out the old? Or, if there are too many people on an area 'hub' is this bringing down the quality of service?

I don't know why 3B is failing in some areas but (fingers crossed) so far so good for us in Ban Luem. Hope you guys can get your internet sorted out soon.

I also live in the Ban Luem area. The main problem I have now since the line changed and now 3B is in watching videos, sometimes its fine, most times it is not. Other wise just going to web sites is fine, maybe slow. For some reason 6,7,8 AM videos work fine, just like before, otherwise forget it.

sgt wrote: I do want to change to their 10Mb plan

Few months back was talking about this at Harry's Bar, before 3B I think. Everyone said why bother to upgrade, for you will still have the same problems, slow. Don't think anyone had the 10MB plan. And thats when mine was working fairly good all day long, and I have the cheapest plan.

Hi,
Just heard today that the Thai lady across from the wife's sister, had her internet cut off, same firm, no call, letter or e-mail. On going down to see them they said she had not paid for four months. She could only find two of the receipts that covered these four months. So my advice to anyone that deals with this great and experienced company, Please keep your receipts for two years.
For the first four year or so the service was great. From TOT, but it started to go downhill a couple of months ago. Dropping out, slow and sometimes not being able to log on. This was my findings.

The story of even getting our internet is one of head banging, hair pulling frustration. It took a call from Maliwan, after which the same gal that wouldn't give us the time of day couldn't do enough to get things started, came to meet us at the Maliwan office. Had lineman etc asap. No internet for another 3 weeks uuuuurrrrgggghhhhh. The problem was a mis-wired phone connection, everything fixed and running in less than 30 minutes when they finally sent somebody that knew his ass from a hole in the ground. The internet still goes down several times a day, slows to a crawl, better make that low crawl, it already is at a crawl, but it hasn't been shut down for hours and hours/day like last week. I frequently loose either hotmail server or messenger, usually both at same time but not always. Running the troubleshoot sometimes restores the service, leading me to believe that I may have a faulty modem. BTW the lady that helped me over the phone also mentioned the location is part of the problem, and she did so rather hesitantly. I'm not sure if she meant Udon generally, where I am at or maybe the Udon personnel.

As to the 10Mb service. I have read from several people that the 10Mb service does indeed deliver. They have posted the speed test and it was just under 10, domestic and international. They didn't live in Udon, so it's still a gamble.

I did see the 3bb pay on line and will probably use that in hopes of avoiding the "missing bill", we've already had that trick here but didn't get cut off.

Well the wife informed me this after, that 3B called, saying bill has not been paid. Hey the due date was the 24th, so right I am going to rush out and pay it. This is the second time I know of that they have called. Had MAX for years and they never were worried, sounds like 3B has a cash flow problem.

Anyone know why the switch from MAX, did 3B buy them or did TT&T give them the contract? Sure would be nice to have options!

Hi,
Sgt. I am living in Maliwan and since late 2005 had no problems with internet. Except for last week over payments. Since it was taken over, at some times of the day it has been slow, but not to slow. In almost five years I have only had the internet down twice. Never had it drop out etc.. Since I have now sorted everything out, re. payments, I have been using it every day, since Saturday, for six to eight hours a day, catching up for lost time, and have had no problems up to now. Touch wood.
I have a air card and in emergencies can use that to receive the internet. The A/C is slow and I would not even think of downloading large items with it, Plus the price.
My laptop is over five years old now, getting by its sell by date. And slow by todays standards, AMD64 Athlon 3,600 chip in it.
Hope you get things sorted out.
Cheers Doug.

In early 2009, Jasmine International launched ADSL services under the '3BB' brand in major cities offering speeds up to 3 Mbit/s for 590 Baht. This prompted True Internet to expand their services to 8 Mbit/s from 5 Mbit/s and matched 3BB prices.

In mid 2009, 3BB offers minimum speed 4Mbit/s for 590 Baht and expand their services from 8Mbit/s to 10 Mbit/s 1,490 Baht / month, prompting True Internet to temporarily offer free upgrades for current 8Mbit/s users to 12 Mbit/s.

All of Maxnet's customers were also transferred to 3BB as part of the TT&T debt rehabilitation plan proposed by the debt holders.. As of October 2009, True offers speeds up to 16 Mbit/s.

...Jasmine International used to be joint with TT&T and operated under the name 'Maxnet'. Now operates under the name '3BB'.

http://en.wikipedia.org/wiki/Internet_in_Thailand

As for paying online, I'd probably wait before going that route until they've had about a year longer to sort it out.

From what I've experienced and heard, this transition was not exactly seamless. Bills apparently were not sent out, then when they discovered this months later, instead of contacting their customers, as one might expect (elsewhere), they chose to cut off their service - the easy way to get them to the office to pay, I guess.

How many of us actually keep books on bills paid each month? And which ones did not come in any given month? Exactly.

I asked about paying online when I found myself in their office trying to re-connect my service. They themselves advised against this, saying basically that they're not "up to speed" on this (or anything else) yet.

Same apparently goes for paying elsewhere, like Lo-tut. (Although I personally haven't had any problems paying there.)

They said to come to their office and pay - "better". Which is, as usual, a bunch of teenagers with no responsible adult to be found, one of the most frustrating aspects of living here, IMO.

As I have an Internet-related business, and also download lots of torrents, and watch many streaming videos, I'm paying about THB 2100 / month for their "Business" plan, and get speeds something like this:



I've no idea if this would change much with another plan, but one thing I've learned after living here for a while, is not to change something that is working well enough. And I'm happy to pay another 1K/month just to keep things rolling.

Will leave it at that, as this is the "General UT Forum"; (know there's more related posts in the "Computers..." forum).

Thanks for the info.

Wife usually pays at 7/11 have not had a problem with bills or payments so far. One time I paid at Tesco.

My speed test results were 3.91MB download 0.50MB upload (can't figure out how to post picture, but looks like same site as you used) so at 1:30PM got almost as advertised for the 590 (631) baht service.

My 4M with TOT shows a download with speedtest.net of 1.56M. a few minutes ago. This BB must be pinching all the bandwith

Here is a video speed test - mine came out at 2.94 The streaming test had error.

http://www.youtube.com/my_speed

Go 3BB,

Was a TOT customer for 2 years, progressively got worse to the point struggling to be able to login.
Then took the punt with the 3BB advertising and went for the 4MB/1MB deal,, I regularly speed test now and have never had below 3.8 download, although several times I've only got 700 on the upload (which is not really an issue for me), I'm just off the Ring rd on the eastern side of Udon

Thanks for 3BB, i was getting quite frustrated before

After a day and 1/2 I got internet back today. Tech came out, did something with the phone connection at house, pulled the wires, cut, stripped and hooked back up. It is working, a bit over 3Mb download. I checked the 3bb website for the "try 10Mb for a week free" offer, there isn't even a 10Mb package this week. I see one premier package, we have premier 4 Mb, for 5Mb over 2,000bht, certainly isn't the one we have. I guess, hell I don't even guess-give up, we have some package is all I know now. There doesn't appear to be an "Indy" package anymore either. Just a 3b with several packages, it has a 12 Mb for 1,490 the same as the old 10Mb. A note saying old customers with 4Mb Indy (I think) will gradually get 5Mb.Oh well, maybe tomorrow I'll get the wife to call "Miss Smiles" at the office and see what she has to say. Looking forward to that explaination. But, I did see her smile, once, she is rather attractive.

seems to have big list of options.

5 Mb/512 5120/512 590
8 Mb/1 Mb 8192/1024 888
12 Mb/1 Mb 12288/1024 1,490
16 Mb/1 Mb 16384/1024 2,290
20 Mb/4 Mb 20480/4096 2,990

http://www.3bb.co.th/promotion/5mb.php