PC or mobile? I always use my PC to place the order. BTW have you cleaned out the cookies and or did a thorough cleaning of your computer?

PC Mike, No I've Not cleared the cookies ......NO Other problems with my Debit Card recently made transactions on Skyscanner & Skype Both of which were accepted...

Just for the heck of it clean out the cookies and do a restart. I use a program called Bleachbit to clean my PC. CCleaner is also available and does a good job as well. Do you have any other CCs that you can try?

fdimike wrote: ↑

April 5, 2019, 9:05 pm

Just for the heck of it clean out the cookies and do a restart. I use a program called Bleachbit to clean my PC. CCleaner is also available and does a good job as well. Do you have any other CCs that you can try?

O.K Mike I'll try & Sort it out Tomorrow,I'll let you know how it goes.....Thanks..Alan.

Just Recieved this from Lazada......Lazada Thailand Customer Care
19:55 (3 hours ago)
to me


Case 2050000000539654

Dear ALAN

Warm the Greeting from Lazada!

Thank you for taking the time to contact us. May we let you know that we acknowledged your recent contact with Lazada Customer Service.

Regarding your payment issue, we sincerely apologize for all inconvenience caused you have faced. Since Lazada is concerned about customer's financial security and refund issue which is related with the exchange currency for international card, we have made the hard decision of unselected international card.

If you have any questions or concerns, please reply back to this email. We will do our very best to reply within 2 business days.

Best regards,

Ananya

*Contact us* : www.lazada.co.th/contact/

In the meantime , you might find the answer to your question on our FAQ Help Center

Tel: 02-018-0000 from 9: 00 - 18:00 HR Everyday.
Other Options: www.lazada.co.th/ Contact/
Our help center : Help Center

Now you've got me. I have no explanation for why they are still accepting my BOA card as long as I process it via IE. Maybe best to use your CC/Debit card from your Thai bank account to see if that makes it through. Or use the pay on delivery or pay at 7/11
Mike

for some reason lazada is going through big changes . 2 years , not sure but around 70,000 baht spent with not a problem until this year . was excellent service with kerry and sometimes dhl delivery
First they stated using cg gls for delivery and i have now found out they only have delivery vans in the southern big cities . Bkk chon burri , ubon ratchathani etc which is why out of 3 deliveries i only got 1 when i complained and that was by private car with just my parcel and every review for this korean company is terrible .
they have taken their email address and call centre phone number off their web page . I still have then but they have not answered 3 emails and there is no option on the phone number to speak to an agent.
You cannot just return anymore you have to arrange it with the seller as i did but the seller say he does not accept returns or give refunds . you then have to open a dispute with lazada which i did but just got the message return rejected. It still says you can return within 7 days even for just changing your mind so do not know why my return was rejected as lazada agent could not tell me.
went on chat to find out . usually get an agent straight away but first time i was 17 in the queue , next time was 10 and after an hour got down to 3 then gave up , last time was 8 and after 40 minutes got an agent who was useless . not sure if they were using google translate or when i asked a simple question would take 5 minutes to answer so gave up on that and now disappointed . I will wait for a while before i try to order again

I just go to pay at 7/11

fdimike wrote: ↑

April 6, 2019, 5:58 am

Now you've got me. I have no explanation for why they are still accepting my BOA card as long as I process it via IE. Maybe best to use your CC/Debit card from your Thai bank account to see if that makes it through. Or use the pay on delivery or pay at 7/11
Mike

" Happy I've GOT You " Mike I Thought it was just me that was going CRAZY !!!

Really very strange Alan. I guess you have 3 options to use: Thai bank card, Pay on delivery or pay at 7/11 (there's a charge for using this 7/1 service)

fdimike wrote: ↑

April 6, 2019, 9:39 am

Really very strange Alan. I guess you have 3 options to use: Thai bank card, Pay on delivery or pay at 7/11 (there's a charge for using this 7/1 service)

Yeah Thanks Mike,No Have Thai Bank Card,Will wait till I Get my Pittance of a State Pension & If I Still want the items I'll pay COD !!

Alan aren't you going to get a Thai bank account if you plan to stay here in LOS? Or do you travel in and out of the country?

fdimike wrote: ↑

April 6, 2019, 10:25 am

Alan aren't you going to get a Thai bank account if you plan to stay here in LOS? Or do you travel in and out of the country?

I Have a Thai Account Mike, But NO Card as I Don't like they way they do them here ( Not have your name on ) Only something like the one I Used to have had " Privileged Customer " on it !!

I have to check mine to see what it says

when you buy stuff on Lazada aren't they just the middle man for other companies? I have used them several times for items that aren't available here or are super expensive, I have been careful as far as knowing what I am buying and checking reviews and haven't had any problems. I guess because I haven't had any problems I really don't know how the customer support works (or doesn't work).
I used e-bay for years and had good results at times and bad at times. I have had the best luck with Amazon but the prices are often higher than E-bay and I have never used them while I am here...only back home.

Lazada operates just like Ebay & Amazon as best I can determine. They list vendors offering products for sale. I rarely use Amazon here in Thailand because most of their vendors will only ship with a program which demands customs taxes up front. I use both Ebay & Lazada and have rarely had a problem with either. I rarely get charged customs tax for the items I order.

Today got a phone call from a shop called xtreme mega deals about a wifi security camera i bought off them . It had no software and intructions said to download an app from play store . It did not work with the camera so i sent back and got a refund .
This guy speaking english was very angry with me and could not understand why i left a bad review when they refunded me .I explained that the review was for other customers not to buy as it did not work . Got heated and i cut him off .
First i bought this camera and reviewed it over a year ago but when i looked at the review it said 5 days ago?
Second , how did he get my telephone number . Must have been from lazada unless he got it from my name and delivery address ? If from lazada what other info can he have , bank details , credit card . I am worried nowq and tried to cancel my account but find i cannot do so .
Lazada agent on chat told me to go to the police ?
Been buying online for 16 years and first time this has happened to me

i think lazada will always give your number to the seller to include this on the package to send ,as it is the seller who is sending the package not lazada ,or when the seller want to contact you in case of any problem .... , i would not worry about this , i almost buy everything except food from lazada or shopee , i have just also experienced a problem with delivery , i ordered a water pump the 17th and the kerry tracking page informed me that the 20th they failed delivery because they could not reach us ? (home all day ) and they would retry delivery , so the 24th same story failed delivery despite we were home all day , 25ft on tr.page the info that delivery failed and they send the package back to seller?,so i left a message on the kerry chat website and a few ours later we did get a phone call from kerry , who did a quick search and apologized that it was due to incompetence of a staff member at kerry udon this all happened ,and i would have to contact the seller to resend the package (all this in perfect english),this will also be reported he said and the idiot who send the pump back will not have his best day (again) ,probably lucky only having to pay the re-sending of the item?..
normally most problems with lazada can be solved if you follow the right way and stay polite ...as info