The Brick House.

Post by **Essex** » January 1, 2019, 12:31 pm

Tried breakfast New Years Day.

Thai wife ordered green curry and asked for it not to be too spicy, got very spicy delivered after 45 minutes
Daughter ordered Bangers and mash, delivered after 50 minutes
I ordered poached eggs on toast with grilled tomato, I gave in after over an hours wait and cancelled.

Place was not busy, other patrons in and out after we arrived, they then tried to charge me for my breakfast that was never served. Cost for two meals and drinks was 890 bhat.

Avoid, avoid, avoid

Post by **Pro V1** » January 1, 2019, 1:03 pm

My golfing buddies + wives had Xmas dinner at the Brickhouse...20 of us all told. The meal was outstanding and offered excellent value. The staff worked exceptionally hard and the service was very good. Last night (NYE) I was there again...Chang promo - 70thb for a big bottle + a delicious free buffet laid on.

All businesses have challenges, and in my life when I have experienced poor customer service I normally ask to speak with the manager and give them the chance to put things right before hitting the keyboard and telling folks to ‘avoid’. In this instance, I have found the owner to be a very amenable guy who listens and responds positively to customer feedback.

The Brickhouse is by far the best place of its type in Udon. As classy and upmarket bar restaurants go, it would be a welcome addition in any city in the world.

Cheers

Scottie

Post by **vlad** » January 1, 2019, 2:05 pm

I was in and sat opposite you. I noticed and hear'd you moaning all the time the waitress was trying to apologise but you were not interested. Just because you were not happy don't disrespect it and rubbish it.

Post by **minimiglia** » January 1, 2019, 2:23 pm

and still no reply to the type of fish, in their fsh and chips, won't bother to try.

Post by **Brick House** » January 1, 2019, 4:39 pm

Hello Essex,
Reading your comment, we have done it wrong for you. If you could have asked one of the waitress to call me over, I might have solved the issue for you.
I apologize for your experience. Please come in and I'll make sure that you will get a positive experience.
Reg.
Maxx

Post by **Essex** » January 1, 2019, 9:01 pm

Max, thank you for your comment. I spoke to waitresses a few times, not much of a response, but really, well over an hour for poached eggs on toast!!!

I fly out tomorrow morning and will not be back for a few months so unable to take up your offer. I did chat with others today who told me my experience was not unique of late.

Post by **Udon Map** » January 2, 2019, 10:47 am

We have removed a number of posts. This is a thread about the Brick House. It's not about opinions of whether Brits complain too much, Americans complains too much, etc. Someone posted a complaint; the Brick House responded. I'm not sure what else there is to say. Seems to me that it's between the customer and restaurant. Extraneous opinions of others are irrelevant, at least in this thread.

Post by **Drunk Monkey** » January 2, 2019, 11:00 am

I get to speak with Maxx quite often being one of his draft beer suppliers and we often talk about the major bug bear when in business here .. STAFF are by far the biggest issue and so many times you train , advise a staff member thinking theres a chance of them listening learning and even becoming a long term loyal member of the team .... alas in most cases workers here are just transient so this is difficult to achieve , its so easy to move from job to job and they soon loose interest become lazy and unrealiable and walk or told to leave .

Maxx has opened a great place and as far as i can see the positives out score the negatives massively , he is always there on the job to assist in most cases any issues trivial or more serious are swiftly n calmly resolved.

IMO Udonites are very lucky to have a venue like the BH and that Maxx had the experience foresight and heart to actually plan it and then throw everything at it ..the BH is a cracking place very professionally operated and deserves all the success its appears to be seeing , an odd glitch is always gonna slip in now n then invariably its nowt to mean owt as my old gran used to say .

DM

Post by **Lone Star** » January 2, 2019, 11:09 am

Drunk Monkey wrote: ↑
January 2, 2019, 11:00 am

. . .

Maxx has opened a great place and as far as i can see the positives out score the negatives massively , he is always there on the job to assist in most cases any issues trivial or more serious are swiftly n calmly resolved.

IMO Udonites are very lucky to have a venue like the BH and that Maxx had the experience foresight and heart to actually plan it and then throw everything at it ..the BH is a cracking place very professionally operated and deserves all the success its appears to be seeing , an odd glitch is always gonna slip in now n then invariably its nowt to mean owt as my old gran used to say .

DM

Agree.

Post by **Essex** » January 2, 2019, 11:34 am

vlad wrote: ↑
January 1, 2019, 2:05 pm
I was in and sat opposite you. I noticed and hear'd you moaning all the time the waitress was trying to apologise but you were not interested. Just because you were not happy don't disrespect it and rubbish it.

Vlad, nobody was sitting opposite me all the time. I was there for over an hour and other patrons came and went in that time. You may have been there close to the the time I left at which point I was rightly pissed off. At no time did I raise my voice or abuse the waitress, not my style.

My post was 100 percent factual. I have no intention to engage in forum argument. Nuff said.

Post by **Essex** » January 2, 2019, 11:52 am

Lone Star wrote: ↑
January 2, 2019, 11:09 am

Drunk Monkey wrote: ↑
January 2, 2019, 11:00 am

. . .

Maxx has opened a great place and as far as i can see the positives out score the negatives massively ..

DM
Agree.

Drunken one, good post. Based on Max's response I understand the challenge and sympathise given your explanation

Post by **vlad** » January 2, 2019, 1:52 pm

Im not getting into an argument i was sat opposite you i am a smoker so i like to sit on the outside. My breakfast is always top notch and comes quickly the waitress 's are busy all the time its unfortunate you had a bad brekky but don't start saying crap this crap that its not fair on the hard work Max and his staff are trying.

Post by **MusicalBars** » January 2, 2019, 1:52 pm

I never thought I would agree with DM John but on this he has hit the nail on the head I see the countless hours Maxx and Annie put in and some of the staff unfortunatley staff in Udon have been left to do as they please for to long and its very difficult to change there attitude I know I keep going back to the BH time after time as I see how much work is going into trying to keep the place top notch but having been here many years know that udonness can bugger things up at anytime on saying that still the best by miles in my opinion

Post by **mech_401** » January 2, 2019, 2:12 pm

" I did chat with others , who told me my
experience was not unique of late " please
I was almost buying it up to that point

now same guy has posted scathing review on
tripadvise. it does need to be questioned

Post by **Brick House** » January 2, 2019, 2:57 pm

Hello everybody,
Thanks for your understanding and support.
Indeed we are understaffed. As DM wrote, it's very hard to find good staff and keep them working is even harder.
Of course we don't do everything right, we make our mistakes, subsequently we try to learn from our mistakes and improve. Given that, we make a meal right for one person, whist another person favors the same dish differently. So as you all know the old saying; "You can't please everybody".
I understand that you, as our valued customer, are irritated when we don't meet your expectations but getting all exited whilst behind the keyboard of your computers is not productive.
Well.... That we need more staff is clear. Anybody of you who could help me with that? 6x service staff (English spoken)
1x House keeping and 3x cooks who can work in a team and more than one dish at the time and.......under time pressure to get meals ready to serve. Salaries above average in the industrie in Udon. Apply within.
Cheers
Maxx

Post by **Essex** » January 2, 2019, 4:31 pm

mech_401 wrote: ↑
January 2, 2019, 2:12 pm
" I did chat with others , who told me my
experience was not unique of late " please
I was almost buying it up to that point

now same guy has posted scathing review on
tripadvise. it does need to be questioned

Troll alert!

Post by **mech_401** » January 2, 2019, 4:39 pm

so says guy who goes out of his way to post
multiple negative reviews over his supposed
dining experience on morning of new years day

a guy with single digit post count no less , couldn't
be arsed to speak with owner either. calls himself
essex but is from aus? your whole agenda dubious

theres a few too many bogus reviewers , it isn't
fair to the establishment or other potential patrons

Post by **Essex** » January 2, 2019, 5:53 pm

mech_401 wrote: ↑
January 2, 2019, 4:39 pm
so says guy who goes out of his way to post
multiple negative reviews over his supposed
dining experience on morning of new years day

a guy with single digit post count no less , couldn't
be arsed to speak with owner either. calls himself
essex but is from aus? your whole agenda dubious

theres a few too many bogus reviewers , it isn't
fair to the establishment or other potential patrons

The standard of troll on this thread is disappointing. Not entertainiing, poor spelling, punctuation and phrasing.

Went of my way to post, was I on my way to Ban Chiang but took a wrong turn and finished up at Kut Chap, then made a posting on a dusty street corner from an unintended location?

Requires more thought and less alcohol.

Post by **mech_401** » January 2, 2019, 6:00 pm

maybe if you didn't seem to find such glee in
the malicious rubbishing of the business? the
" review" might be more believable? in particular

the one on tripadvise is downright mean-spirited?
the owner even offered to try and make it right.
you're not interested , now suddenly " out of town"

Post by **Essex** » January 2, 2019, 6:59 pm

: images (1).jpeg (5.43 KiB) Viewed 2371 times

The Brick House.

Re: The Brick House, crap service, crap food, overly priced

Re: The Brick House...Outstanding

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