Laan Yaa Mo wrote: ↑September 9, 2021, 8:41 am
sometimewoodworker wrote: ↑September 9, 2021, 6:57 am
Laan Yaa Mo wrote: ↑September 8, 2021, 6:29 pm
Niggly wrote: ↑September 8, 2021, 11:54 am
I guess you’re using a web page if you haven’t got a phone with the app?
Yes, I log into wise.com and go from there except now I get a red circle with a red line through the circle when I try to confirm the details and continue. It's all frustrating and angers the chihuahua on the other side waiting for his money.
Do you see your name on the top right of the screen?
What url are you using?
If not the one I show above try that, or
https://wise.com/help/contact
They will both allow a login.
Alternatively assuming know your personal account number and still use or can access the email address. You used then don’t login, scroll to the bottom of the screen and you can use the contact centre
Thanks sometimewoodworker, I'm going to give it a try tomorrow after work Toronto time.
A report on what problem was found and how, and how quickly, it has been resolved will be useful, just i case someone else has the same problem.
Also FWIW the site and your account may be (probably are totally) functional. The problem is most probably your computer and it’s settings or internet connection.
Do the troubleshooting under
Before contacting wise as the only one of the steps under that are controlled by them is the required TLS (HTPPS) version and if it’s that then you will have to correct that before you can connect
1) try a different browser, Firefox is a recommended test one
1A) it is quite possible that if your browser or OS is not current it may not support the required latest version of TLS as a minimum 1.2 though 1.3 may be required
2) if you use a VPN disable it for testing
3) clear the test browser cache
4) if you use a firewall, disable it for testing.
5) confirm that your OS is up to date
6) confirm your browser is up to date.
7) clear the computer caches.
it is quite possible that if your browser or OS is not current it may not support the required latest version of TLS as a minimum 1.2 though 1.3 may be required
Number 1A is the most likely, but trouble shooting needs to be done step by step. Testing the connection after each step as the get progressively more serious and so you shouldn’t do more than is needed.
Basically if your computer/browser can’t use the required version of TLS/HTTPS you must change it. No financial institution should ever allow an insecure connection and just because your computer can do everything else you want is no reason to lower security.