They don't seem to understand "After Sales service". Some examples:
1. I went into a Dept store looking for a pair of black shoes and was repeatedly shown brown sandals. When I pointed to what I wanted on an adjoining manufacturer's stand, - the sales staff slagged off the opposition.
2. They will tell you that a yellow shirt suits you, when clearly it doesn't. I've had them tell me that trousers that were clearly too small and too tight looked good and when I questioned/challenged them pointing out how small and tight they were, the sales staff said it was the "fashion" or style, when quite clearly they looked ridiculous!
3. I've taken defective products back, no interest in resolving.
4. I had a problem with a camera battery not recharging, - went back to the shop I bought it from, asking if they had a replacement battery charger or battery, - "Oh, no have". No interest in resolving. In fact I resolved that at a shop in Bangkok from where I hadn't bought the camera, but whom tested both the recharger and the battery for me. Why couldn't the shop I bought it from have done that?
5. We had a 2 year contract with a well known Udon pest control company, which was supposed to include quarterly visits. Over the 2 year period, they they never rang in advance, despite repeated requests to do. So we never knew when they were coming. They arrived a couple of times just as we were going out. They missed several quarterly visits. They never sent any sort of renewal notice, nor made any contact whatsoever to encourage renewal of the contract, - not that I would have done.
6. Insurance companies here often don't seem bothered to send renewal letters/notifications/invitations, thus losing out on repeat business. It's usually more difficult, involves more administration and cost to find and write up new customers than retain the ones you have.
