Technical Problems

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Udon Map
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Technical Problems

Post by Udon Map » July 2, 2019, 11:43 pm

As many of you have noticed, we have been experiencing significant technical problems over the past few days. We have been working with our web hosting company, which now believes that it has identified some problems with our server. A remediation plan has been developed and is being executed as I write this. It should be completed within a couple of hours. Thank you for your patience.



Chuchi
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Re: Technical Problems

Post by Chuchi » July 3, 2019, 7:12 am

Udon Map wrote:
July 2, 2019, 11:43 pm
As many of you have noticed, we have been experiencing significant technical problems over the past few days. We have been working with our web hosting company, which now believes that it has identified some problems with our server. A remediation plan has been developed and is being executed as I write this. It should be completed within a couple of hours. Thank you for your patience.
I wasn’t able to access the site yesterday , however today everything seems fine

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Re: Technical Problems

Post by Udon Map » July 3, 2019, 8:28 am

Good morning! As far as we can tell, the remediation protocol implemented by our web host last night worked. They confirmed to me that all of their post-remediation testing yielded the desired results; and I have had no problems this morning. If anyone experiences any problems, please let me know by email at: Paul@UdonMap.com and we'll be on it.

Thank you for your patience and understanding.

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jackspratt
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Re: Technical Problems

Post by jackspratt » July 3, 2019, 4:10 pm

There may still be issues.

On the "Active Topics" page I see this:
Capture.PNG
Capture.PNG (6.71 KiB) Viewed 824 times
However, when I go to the page, parrot's post is not visible:
Capture2.PNG

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Udon Map
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Re: Technical Problems

Post by Udon Map » July 3, 2019, 4:24 pm

jackspratt wrote:
July 3, 2019, 4:10 pm
There may still be issues.

On the "Active Topics" page I see this:

Capture.PNG

However, when I go to the page, parrot's post is not visible:

Capture2.PNG
Please check your display options. It looks as though you may have them set to display newest post first.

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Shado
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Re: Technical Problems

Post by Shado » July 3, 2019, 4:31 pm

My experience is the same as jackspratt. Parrot's post of July 3, 2019, 2:30 pm is not visible.

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sometimewoodworker
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Re: Technical Problems

Post by sometimewoodworker » July 3, 2019, 4:43 pm

Udon Map wrote:
July 3, 2019, 4:24 pm
jackspratt wrote:
July 3, 2019, 4:10 pm
There may still be issues.

On the "Active Topics" page I see this:

Capture.PNG

However, when I go to the page, parrot's post is not visible:

Capture2.PNG
Please check your display options. It looks as though you may have them set to display newest post first.
It is either a board fault, there is no post from parrot that is referenced in my notifications or parrot or an admin has deleted the post.
IMG_7692-2.jpeg
Notification
IMG_7693-2.jpeg
No post, nothing after mine
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sometimewoodworker
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Re: Technical Problems

Post by sometimewoodworker » July 3, 2019, 4:51 pm

Having just looked parrot's post is showing in his history ( so it hasn't been deleted) but is not visible in the thread.
IMG_7696-2.jpeg
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Udon Map
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Re: Technical Problems

Post by Udon Map » July 3, 2019, 5:16 pm

sometimewoodworker wrote:
July 3, 2019, 4:51 pm
Having just looked parrot's post is showing in his history ( so it hasn't been deleted) but is not visible in the thread.IMG_7696-2.jpeg
OK, I see what you're talking about now. I checked other posts and they all seem to be fine. This could be a one-off, -- as much as we like to think that these things don't happen, they do. I'll also do some checking in the database to see what else might be going on. Thanks for letting me know.

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parrot
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Re: Technical Problems

Post by parrot » July 3, 2019, 5:31 pm

I reposted and it stuck. So I'm wondering if I fat-fingered something on my initial try. All seems normal on my end.

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jackspratt
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Re: Technical Problems

Post by jackspratt » July 3, 2019, 5:32 pm

Still not showing up - parrot's 5.29pm post.

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Re: Technical Problems

Post by Bandung_Dero » July 3, 2019, 5:47 pm

Haven't seen any of the problems JS and others are reporting just recently.

All I can confirm is the "Ajax Error" which had 'dogged me' over the passed 12 months has definitly gone away!

Happy days.
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sometimewoodworker
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Re: Technical Problems

Post by sometimewoodworker » July 3, 2019, 6:39 pm

parrot wrote:
July 3, 2019, 5:31 pm
I reposted and it stuck. So I'm wondering if I fat-fingered something on my initial try. All seems normal on my end.
It is in all probability a database/php error. I suggest that if you have the original, it's in your history, you try a repost or copy it into a new post. This will give a bit more information.

There is nothing that you could have done that would cause this.

PS
I've just seen that you did try that and it's still not working
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sometimewoodworker
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Re: Technical Problems

Post by sometimewoodworker » July 3, 2019, 6:45 pm

This suggests that the database is still somewhat corrupted
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sometimewoodworker
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Re: Technical Problems

Post by sometimewoodworker » July 3, 2019, 6:49 pm

Also my test post seems to be there.
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sometimewoodworker
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Re: Technical Problems

Post by sometimewoodworker » July 4, 2019, 5:02 pm

There are still problems as I submitted a post to viewtopic.php?f=1&t=50243 and received a notification that someone had just posted (it was my own post) so there is now a duplicate, I will not delete the duplicate yet.
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Udon Map
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Re: Technical Problems

Post by Udon Map » July 4, 2019, 6:39 pm

sometimewoodworker wrote:
July 4, 2019, 5:02 pm
There are still problems as I submitted a post to viewtopic.php?f=1&t=50243 and received a notification that someone had just posted (it was my own post) so there is now a duplicate, I will not delete the duplicate yet.
OK, thanks. I'm passing this along to our phpBB guy.

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Udon Map
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Re: Technical Problems

Post by Udon Map » July 4, 2019, 6:43 pm

I've just been in touch with our phpBB consultant; and he's working on the database problem as I write this. More in a bit....

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Re: Technical Problems

Post by Udon Map » July 5, 2019, 8:24 am

Our consultant reports that the problem is solved. I made a couple of test posts with no problem. If anyone experiences any additional problems, please let us know. Otherwise, as far as we can tell, we're back to normal operations. Thank you all for your patience!

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Re: Technical Problems

Post by DuiDui49 » July 5, 2019, 9:04 am

Udon Map wrote:
July 5, 2019, 8:24 am
Our consultant reports that the problem is solved. I made a couple of test posts with no problem. If anyone experiences any additional problems, please let us know. Otherwise, as far as we can tell, we're back to normal operations. Thank you all for your patience!
Thank you Khun Paul,have a good day sir.
Best regards
//DuiDui
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