HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

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Owld Feller
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HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Owld Feller » May 16, 2018, 2:17 pm

This Monday morning, on her way to work in Nong Bua,the windscreen of my g/f's car was struck,by a stone which put a hole in it.

No problem we thought and she took it into the Toyota dealer in Nong Bua who had supplied the car (new) and organised the insurance less than three months ago.

It turned out, though, that unless she w3as prepared to pay 'up front' and claim back she had to take it to Toyota in Udon.

Not ideal but no real problem as we live in Udon and she is here 4 days per week (weekends/evenings) BUT they will not order the new windscreen until they've inspected it and refuse to accept the photo of the damage, taken by Toyota in Nong Bua, as evidence (please see below).

Image

This can't happen until Saturday and I can't understand their problem, but it means another week before it's repaired and a further (unnecessary imho) visit to the dealer.

It could be sorted out (fitted) on Saturday, rather than inspected on Saturday.

CRAZY!!

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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Bandung_Dero » May 16, 2018, 4:20 pm

I can understand where the dealers are coming from = an insurance claim is NOT their problem! Your course of action should have been to go directly to the insurance company and told em of the incident/accident, they would have sent a rep out within hours to do an assessment and get the ball rolling on the repair. The Thai insurance companies are quite good in that way.
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Owld Feller
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Owld Feller » May 16, 2018, 4:53 pm

Bandung_Deny goodyro wrote:
May 16, 2018, 4:20 pm
I can understand where the dealers are coming from = an insurance claim is NOT their problem! Your course of action should have been to go directly to the insurance company and told em of the incident/accident, they would have sent a rep out within hours to do an assessment and get the ball rolling on the repair. The Thai insurance companies are quite good in that way.
I can't disagree with that but my gripe related to Toyota in Udon not being prepared to accept photographic evidence of the need for replacement from Toyota in Nong Bua and insisting that they inspect the damage before they will order a replacement.

That does nobody any good - it takes up more of their time and my g/f's time, nobody wins and everyone loses.

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Barney
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Barney » May 16, 2018, 4:55 pm

Ring the insurance company direct now for advice, don't wait the 7 days.

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Bandung_Dero
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Bandung_Dero » May 16, 2018, 5:51 pm

There are other conciderations here!
The cost of a new windscreen = loss of no claim bonus + excess payment? (3000 Baht?).
OK there is a crack but it is not dangerous just the outer lamination on the left side. If TGF is currently driving on shoddy roads why not wait a few months and re avaluate the situation = replace this just to have it hit again!
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by stattointhailand » May 16, 2018, 5:54 pm

Bandung_Dero wrote:
May 16, 2018, 5:51 pm
There are other conciderations here!
The cost of a new windscreen = loss of no claim bonus + excess payment? (3000 Baht?).
OK there is a crack but it is not dangerous just the outer lamination on the left side. If TGF is currently driving on shoddy roads why not wait a few months and re avaluate the situation = replace this just to have it hit again!
Even in Thailand it has to be illegal to drive with a cracked windscreen :-k

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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by bluejets » May 16, 2018, 5:59 pm

Bandung_Dero wrote:
May 16, 2018, 5:51 pm

The cost of a new windscreen = loss of no claim bonus + excess payment? (3000 Baht?).
Could be mistaken but don't most insurance companies cover the windscreen without the above penalty?
stattointhailand wrote:
May 16, 2018, 5:54 pm
Even in Thailand it has to be illegal to drive with a cracked windscreen :-k
Don't know about Thailand but in some places the damage has to appear in a certain section of the drivers position.
In Aus I believe it is a 300mm square directly in front of the driver.

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Hoopoe
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Hoopoe » May 16, 2018, 6:07 pm

Just maybe Toyota want to see it as the photo isn't clear enough to determine wether it can be repaired , it's a type of welding they do , but if there's a hole in it ,it can't be done ,replacement screen only ,

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Nigglyb
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Nigglyb » May 16, 2018, 7:39 pm

I wouldn't have thought the crack in the picture could be repaired. Notwithstanding how long it is, it looks to me as though its gone right to the edge of the screen under the sealing rubber so severely impairing the integrity of the glass
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Giggle
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Giggle » May 16, 2018, 9:55 pm

What path would a British manufacturer have directed you down?
Consider yourself lucky.

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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by BobHelm » May 17, 2018, 7:27 am

As usual Giggles you know nothing of the topic you are discussing.

If this happened in the UK you would phone & explain the situation to your insurance company.
Within an hour a specialist windscreen fitting company would phone you back & arrange to fit a new windscreen at a time convenient to you, either at your workplace or home or anywhere else you suggested.
No charge...

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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by thighlander » May 17, 2018, 10:58 am

Not all dealers have body shops or do glass work. And agreed, it does seem to be an insurance matter. They send a mobile installer to your work or residence in the States..one phone call. If AEK can require Bupa clients to pay first, why can't Toyota? I can't imagine a Thai driver taking a rock from following too closely....bwahaha.

Insurance agents are rarely the same people, who adjust claims...kind of obvious why.

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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by semperfiguy » May 17, 2018, 11:44 am

I don't understand why the OP just didn't pay for the screen up front and get reimbursed later, then it would have been a simple matter of having it fixed by the dealer in Nong Bua and he could have saved himself all the grief and confusion. Surely it couldn't have been that expensive.
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Owld Feller
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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by Owld Feller » May 17, 2018, 2:24 pm

My g/f took the car to Toyota in Udon this morning and was told two things,after they accepted the very obvious damage.

1) It will take three days to order - I'm assuming that they meant three days to arrive, rather than someone sitting on their backside for three days before the order is placed.

2) This though is the interesting one, it will then take them two days to fit it!!

Who do they employ to do this? It sounds to me as though they use people who have NEVER worked on a car before!

:evil:

Do Toyota only employ people used to looking after buffaloes? - I don't think so!
Last edited by Owld Feller on May 17, 2018, 2:37 pm, edited 1 time in total.

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Re: HOW RIDICULOUS IS THIS? (TOYOTA UDON THANI)

Post by tamada » May 17, 2018, 2:28 pm


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