Beware of Lazada.

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BKK-Udon
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Re: Beware of Lazada.

Post by BKK-Udon » March 9, 2021, 7:45 am

I used to think Lazada and Kerry were the cat’s meow; wide selection and great delivery.

As they have grown exponentially, problems are now much more widespread. I now agree with the thread title, Beware Lazada, but still will continue to cautiously use them.

Most annoying to me is the unregulated pricing and multiple listings by vendors. For kicks, try sorting a search by most expensive first. You will find listings for under 1k Baht items up to 10s of thousands of Baht! Some items show dozens of identical listings by the same vendor, many with the same price and many with wide ranging prices. Btw, no more search by ‘top rated’ really sucks.

The other Lazada feature which has gone from bad to worse is tracking. I used to receive most items so quickly I wouldn’t even look, but when I did I was annoyed by the useless information; arrived depot, departed depot, arrived depot, departed depot. I shared my annoyance with customer care multiple times, thinking that if they heard it often they might change. The change was for the worse as they closed down the LEX trackng website. The overdue package I am waiting for now has 6 tracking updates, all arriving and departing... from the same depot, Chachangsao! Another package has repeatedly departed and arrived in Loei, I’m thinking that is a problem as I’m in Udon.

Lastly, 3 times I have received an update ‘delivery attempt failed’ from Flash express. I’m sure no attempt was made and the packeges usually show up 2-3 days later, never the next day. My guss is the driver didn’t want to make the drive to Ban Tat, and has to clear the load for accounting purposes.

Beware Lazada!



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Whistler
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Re: Beware of Lazada.

Post by Whistler » March 9, 2021, 8:13 am

sometimewoodworker wrote:
March 8, 2021, 11:34 pm
Whistler wrote:
March 8, 2021, 10:25 pm
choi choi wrote:
March 8, 2021, 10:13 pm
Whistler wrote:
March 8, 2021, 8:17 pm
Ordered a sanding disc kit.

Checked for delivery date today for 2 week old order. Message says customer cancelled....BS. No option to say supplier did cancellation. Lazada is cheap but not cheerful, anybody had a better experience with Shopee?
I have had a couple of cancellations.
I think items too cheap to be arsed about with.
Dont think Lazada at fault, but the seller. No big deal
not a big transaction 285 bhat. But cancelled by customer? Sellers that manipulate by saying customer cancelled is not that good a look. At the least customer should be able to respond
You can respond via the chat function with customer care in your account link.
Here I got another Catch-22

I got message that Lazada had noticed unusual traffic from my device, little slider bar on my phone to retry, didn't work so got same message over and over again.

Could not use chat to report login problem, because you cannot use to chat unless you are logged in. Called the number displayed earlier on this thread and they said common problem (begs the question why they had not fixed it), clear cache and cookies and try again. Same problem but I eventually got in. There is no option on order to refute status erroneously put in by seller.

Its getting harder and harder to use Lazada.
All wagers will be settled 80 days after the race is over

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sometimewoodworker
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Re: Beware of Lazada.

Post by sometimewoodworker » March 9, 2021, 9:30 am

Whistler wrote:
March 9, 2021, 8:13 am
sometimewoodworker wrote:
March 8, 2021, 11:34 pm

You can respond via the chat function with customer care in your account link.
There is no option on order to refute status erroneously put in by seller.
As I mentioned you go to your account link at the bottom of the screen, scroll down to the “My Service” section, then click on “Chat with Customer Care” you are then not limited to pre selected problems or can add clarifying information.
Easy? Moderately to quite easy to connect to chat.
Good interface design? Not very, as you need your order details which aren’t displayed.

You will need either a second device for the details of your order or to write it down unless you are using a device that can have 2 concurrent apps displayed simultaneously, most phones can’t do this
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BKK-Udon
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Re: Beware of Lazada.

Post by BKK-Udon » March 9, 2021, 9:35 am

Actually, it works to click out of the chat, go to the orders listing and copy the number, then go back into chat. I was surprised.

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tamada
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Re: Beware of Lazada.

Post by tamada » March 9, 2021, 10:12 am

Two orders placed in the last couple of weeks, both with six items each and, unusually for me, including items from China. Both orders fulfilled within fours days for the local stuff. One item was redelivered the following day after I missed the delivery guys first call and without any need to contact the shipping company or lazada. The longest delivery time was only eight days for the China stuff.

I feel I must be doing something wrong.

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sometimewoodworker
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Re: Beware of Lazada.

Post by sometimewoodworker » March 9, 2021, 12:28 pm

tamada wrote:
March 9, 2021, 10:12 am
Two orders placed in the last couple of weeks, both with six items each and, unusually for me, including items from China. Both orders fulfilled within fours days for the local stuff. One item was redelivered the following day after I missed the delivery guys first call and without any need to contact the shipping company or lazada. The longest delivery time was only eight days for the China stuff.

I feel I must be doing something wrong.
Hardly, people often can’t be bothered to post good news.

We’ve had about 19 orders with around 60 items this year, 2 items cancelled by us with funds refunded fast. Zero problems all delivered quickly.
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Niggly
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Re: Beware of Lazada.

Post by Niggly » March 17, 2021, 9:52 am

Not so much a beware, more a mild irritation.

I’ve got a slack handful of orders of tat due over the next week of stuff I couldn’t buy in Mr DIY.
The earliest order was due 16th to 19th so yesterday at 10:30 I checked tracking on the app & the package was still showing in Bangkok. No problem, let’s go out for lunch. No sooner had we reached the centre of town, maybe 20 mins, I get a message that they will deliver within the hour, bugger. I then get the advance warning call maybe 5 mins later & the courier is actually stood outside the house so not much of a warning.
They left the package in our “safe place” as requested so no problem there.
This was Kerry & we seem to have had a few issues where they don’t update the records in a timely basis lately which I guess will be a ploblem for people without a “safe place” & need to be in to receive
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Niggly
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Re: Beware of Lazada.

Post by Niggly » April 8, 2021, 10:41 am

I seem to be having problems with Flash Express, no one else at all, just Flash
A couple of previous deliveries were really late as in past the delivery window day & 9pm at night which wasn’t filling me full of confidence.
I then had a recent delivery where they kept putting on the tracking that they’d tried contacting me to make delivery, they hadn’t & eventually they put I refused the order on the doorstep so it was returning to supplier which was BS too. I contacted Lazada & must have got hold of the most useless rep ever who wouldn’t even refund me for the undelivered purchase (I went up the chain & got the refund).

Anyhow, placed some further orders & one was using Flash again so I was following the tracking closely. It then turns out at the same time Mrs N has asked a family member in Sakeo to send an important document & unfortunately they used Flash too.
My order arrived in Udon on the 4th & didn’t move again. Mrs N’s was out for delivery yesterday & they called at 8pm to try & deliver, eventually arriving at 8.30pm. Mrs N got her document so happy, they then asked if we’d ordered anything else producing a package from Lazada. I said we had but they said it couldn’t be scanned so I showed them the tracking & it was a different bar code for some reason. The parcel was definitely my order because it had the supplier name & I could tell be the shape. 3 frantic phone calls to the depot later he hands it over & insists he takes a picture of me holding it 🤨
I’ve now got my order but both the Lazada & Flash websites say it’s still in the depot. Maybe I’ll get another item or a refund? I’m just sitting it out.

We have courier companies in the UK just as useless, Hermes for one. They’re cheap & if the item goes through the system all it well but any slight problem turns into a huge cock up. There were videos before Xmas showing them auctioning off all the unclaimed undelivered parcels sight unseen.

Anyway, I’ve not been able to find a way to see what courier a supplier is using until the order is placed, anyone?
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tamada
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Re: Beware of Lazada.

Post by tamada » April 8, 2021, 11:07 am

Flash were the only shipper that had issues with my home delivery address when they started as a delivery partner. None of the others like Kerry had issues and it was an address that Thailand Post had no problems with either. I did edit the address on file, an exercise in semantics, that resolved Flash's issue. I then had to wait for a couple or three subsequent orders before the new address was confirmed as working by the other 'no problem' carriers.

AFAIK, the only way of finding out what delivery partner they use is to message/chat with the seller before purchase. This being the land of YMMV and TiT in itself could open a can o' worms.

BKK-Udon
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Re: Beware of Lazada.

Post by BKK-Udon » April 8, 2021, 11:10 am

Flash has pulled the false info on me 3 different times, “delivery attempt unsuccessful”. They lost my last purchase (the one I mentioned had been departing and arriving repeatedly in Chachaengsao) accordng to the tracking. The phone number for Flash in the Lazada app is not a working number. It was Lazada who notified me Flash had lost the freezer.

A vendor made a comment in chat about “which courier Lazada chooses...”. I didn’t try to get further clarification.

The refund for my lost freezer is in limbo as there was a typo (two digits transposed) in the account number Lazada sent it to. Luckily, the bank says it created an invalid number, so no one else received my refund. Lazada is looking into it.

I re ordered the freezer from a different vendor and two days after I got it, the Lazada app still showed “processing”. It was shipped on LEX and took a week from BKK.

My last order was on Shoppee, and arrived two days after ordering. Kerry had it for only 26 hours, and it was 6 large rolls of insulation from Bangkok \:D/ !

I should probably try and stay off the shopping apps a bit!

Edit: My overall success rate (flawless transactions) on Lazada is probably over 95%. Never had an issue which didn’t eventually get resolved.

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Re: Beware of Lazada.

Post by Niggly » April 8, 2021, 1:18 pm

Yes, it only seems to be with Flash we have problems.
Thai Post, LEL Express (Lazada own?), LEX TH (another Lazada?), IKEA, Kerry to name the few I remember never have problems. They all use the same delivey address which I’ve even put GPS location in it so all they have to do it plug it in their phone & it’ll take them right to our doorstep.

It could be something to do with how much the driver can be arsed to try. The chap late last night had his wife & two kids with him in a regular truck. Mrs N was chatting to them while waiting for me & it’s his little part time job to supplement his day job hence the late time. He’s only been doing it a month. Apparently he admitted to recognising our address a week or so ago but didn’t have time to really find it (read couldn’t be arsed) so took it back to the depot along with loads more he didn’t deliver on the round which seems a regular occurrence. The depot must have put the false info on the website. I guess they’re used to it & know the workaround
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Niggly
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Re: Beware of Lazada.

Post by Niggly » April 8, 2021, 8:01 pm

Well Flash have just “delivered” my parcel at 19:46 this evening. The tracking shows they called me, delivered the parcel & got a signature POD.
Just shows they can put anything they want on Lazada (& their own) tracking information. The bit that really irks though is there doesn’t appear to be anyway it can be challenged so it’s weighted in their favour.
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